How can we help you?

I don't want to set up an auto top-up

If you don't want to set up a frequency for your top-up and you want to send it only once, don't worry! In the Set auto top-up step, you just need to select No thanks.  

No thanks no number.png

 

What can I do if the scheduled top-up appears in the Order Summary, but I don't want it?

If you have selected the frequency for an automatic recharge by mistake, but you haven't paid yet, it will appear in the Order Summary. Don't worry, you can easily remove it by pressing on the pencil icon pencil.png

and selecting Remove from the pop-up.

 

If you need to cancel an active auto top-up subscription you can easily do it following these steps or contacting our customer care team

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