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How do I cancel an auto top-up?

If you want to cancel your auto top-up activation, you will be able to do it yourself on your Ding account by following these simple steps: 

 

1. Log in to your Ding account

 

2. Click on "My Account" button at the top of the right hand side of the screen.

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3. Then, select the "Auto top-ups" option from the drop down list.

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4. After clicking that option, you will see a list of your recent auto top-ups there. Simply click on the "Cancel auto" option below the auto top-up you want to cancel. 

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5. That's it! You will receive a SMS/email to confirm the auto top-up is disabled. 

 

If you have any issue cancelling your auto top-up activation, please contact us to our Live Chat or our email address: customercare@ding.com 

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