How can we help you?

Will there be recurring charges?

No, unless you have activated an automatic top-up, you won't have any recurring charges. In the order summary, before paying, we'll show the transaction price, which is the only charge you will see from us.


What happens if I have an auto top-up?

If during a past top-up, you enabled the option to Schedule an automatic top-up, you will see a recurrent charge. If this is your case, don't worry, you can easily cancel an automatic top-up by following the steps detailed here. If you have any questions about how to do it or about the amount charged, do not hesitate to contact our Customer Care team.

Can't find what you're looking for?
Our customer care team are here to help

Live chat