How can we help you?

Say Thank You Feature

We have just launched a new feature to send a free thank you message to the sender of your top-up. You can benefit from it if you have registered an account with your phone number on Ding.


How does it work for the recipient?

It's easy! Just follow the steps below to see how it works:


1- When you receive the confirmation by SMS, click on the link and this message will appear:


2- Select the message you like most and click Send message. That's all! 


Bear in mind, in order to benefit and take advantage of this opportunity to interact for free with the sender, you must have an account with your phone number on Ding. 


Will I be able to see who sent me the top-up?

If the person who sent you the top-up has the Show my name option enabled, you will see their name in the confirmation message.



Related article: How does the "show my name" option work?

Can't find what you're looking for?
Our customer care team are here to help

Live chat