Why did my transaction fail?
There can be many different reasons for why your transaction is not being processed successfully. The most common issues are that your bank is not allowing us to process the payment or that the network chosen couldn’t recharge the phone number.
Why did you charge me for a failed transaction?
Please rest assured, that we won’t charge you for a failed transaction.
There may be an authorization request that appears on your bank statement. However, this will not be completed and the money will remain in your account. The authorization itself will be removed by your bank within 4 to 8 working days.
If you need further details about when the funds will be released, please contact your bank directly.
Why have I been asked to provide additional information?
At Ding, we are committed to maintaining the security of all customer accounts.
To confirm your identity, we may request that you submit a government issued ID for verification. The information we request is kept confidential and it will never be disclosed to any third parties
Please, send us an email to firstname.lastname@example.org attaching a copy of the required document and we will get back to you as soon as possible.
If you have any further questions, you can always contact us and one of our Customer Care agents will help you with this process.