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How do I cancel an auto top-up?

If you want to cancel your auto top-up activation, you will be able to do it yourself on your Ding account by following these simple steps: 


1. Log in to your Ding account


2. Click on the My Account button at the top of the right-hand side of the screen.



3. Then, select the Scheduled top-ups option from the drop-down list.



4. After clicking that option, you will see a list of your recent scheduled top-ups. Simply, click on the Cancel auto top-up button next to the auto top-up you want to cancel. 



5. Confirm the cancellation, by clicking on Yes, cancel.



6. That's it! You will receive a confirmation by SMS or email, depending on how you registered your account, to confirm the auto top-up is disabled. 


If you have any issues cancelling your auto top-up activation, please contact us at our Live Chat.

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