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Cubacel Promotion: Bonus not received

If you have sent a top-up with the Cubacel promotion, the main balance and the bonus balance will be applied in two different wallets. The main balance can be checked through *222# and bonus balance at *222*266# at no cost for a Cubacel customer.

To verify if the bonus has been applied, the person in Cuba must check the bonus balance. If you have any questions about this, please contact our customer care team. 


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