How can we help you?

How to redeem a gift card?

The instructions and the steps to follow will depend on the type of gift card you have purchased. Some gift cards are used online through the retailer’s website, while others must be redeemed by visiting a physical store.


Where can I find the instructions?

After buying a gift card using Ding, you will receive instructions on how to redeem it via email or SMS, depending on how you registered your account. These instructions will also be visible on the confirmation screen:


If you have added a recipient's phone number during the gift card purchase, they will receive an SMS with a link containing all the details on how to use the gift card. However, if you didn't add a phone number but wish to send the gift card to someone else, you will need to manually share the code and instructions with them.


Do you need more information about gift cards? You can check the articles below:




Can't find what you're looking for?
Our customer care team are here to help

Live chat