If you have purchased a voucher using Ding and you're having issues redeeming it, you can try the following:

• Check the redemption instructions. When buying the voucher, you'll see the code and the instructions on how to redeem it, on the confirmation screen. Also, you can review them anytime in the order receipt in the History section of your account. 

  Follow the instructions carefully, and if your voucher must be redeemed online, make sure you are entering the code correctly. If your voucher is intended for in-store use, please check the available locations where it can be used.

• Make sure the voucher country is correct. If you are trying to redeem a voucher from the wrong location, the code won't be valid. You can check your voucher's country, by reviewing the purchase receipt in the History section of your account. The flag displayed next to the voucher name indicates the country it is associated with.

• Get in touch with the voucher provider. Since the voucher code and the instructions are shared by the provider, if you are getting an unexpected error you can reach out to them directly. They'll be able to review for you why the code is not working.

• Contact our customer care team. If none of the above has worked for you, please contact our customer care team. We'll be happy to review your voucher and assist you further.