How can we help you?

Why have I been asked to provide additional information?

At Ding, we are committed to maintaining the security of all customer accounts. To confirm your identity, we may request that you submit a government issued ID. The information we request is kept confidential and it will never be disclosed to any third parties. For full details on our privacy policies please see our Privacy Statement and our Terms & Conditions.

Please, send us an email to customercare@ding.com attaching a copy of the required document and we will get back to you as soon as possible.

If you have any question you can always contact us through our live chat messaging service, available 24/7 and one of our agents will help you with this process.

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