Why did you charge me for a failed transaction?
If a transaction doesn't go through successfully, there's no need to worry—Ding won't charge you for it.
Sometimes, even if a transaction fails, you might notice a temporary hold on funds in your bank account. This is known as an authorization hold, where your bank reserves the money for the transaction, but it hasn't actually left your account.
When a transaction fails, the authorization hold is typically removed or reversed immediately. However, depending on your bank's policies, the hold might still appear on your account statement for a short period. Rest assured, it will eventually disappear, and the funds will be fully available to you again.
The charge can show up right away or up until the day your account statement is published, depending on your bank's policies. When you check the charge, you’ll see the hold stays in pending status, until it disappears from your account. Typically, it takes 2-7 business days for this reversal to complete but this will depend on your bank.
Please contact your bank if you have any inquiries about the authorization holds policy, which varies depending on the bank.