We recommend you contact the Flow directly in the case you need any assistance with Flow queries.
If you are experiencing an issue with a top-up sent using Ding, you can contact our Customer Care Team who will contact them on your behalf.
In order for us to be able to raise this query for you, we will need the following information from you, all of which can be found in your purchase history:
- Order ID
- Date of the transaction
- Phone number
Although we cannot guarantee a speedy response from the operator, we will do all that we can to ensure that your query is resolved.