Transactions are typically sent within seconds, but in some cases, it may take a few minutes to complete the process.

• If your transaction status is Processing, view this article for more information.
• If the status is Reserved, please refer to our Cubacel promotions article for details.

Once your recharge has been successfully sent, you will receive a confirmation by email if you have created your account with an email address. Otherwise, you can always review your order status by checking the Purchase history on your account.