How can we help you?

Why can't I send a top-up to the number I want to?

During the top-up selection, our system checks the entered phone numbers to verify if they can be recharged. We do this to prevent our customers from being charged unless the top-up can be successfully delivered.


I have added the number, but I'm receiving an error message, what could be the issue?

  • The entered number may not be correct.
  • You may have chosen the wrong operator.
  • The number may no longer be active.
  • You may have added an extra digit.


If you receive an error message, we recommend verifying the operator and the number with the recipient. If they confirm that all the information is correct, you can contact our Customer Care team or contact the operator to check if there is any issue with the phone number.

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