How can we help you?

Why was my payment not accepted?

There can be different reasons for why your transaction is not being processed successfully. The most common issue is that your bank is not allowing us to process the payment.

In these cases, you can always contact us through our live chat service available 24/7 or sending us an email to customercare@ding.com and we will be more than happy to check the transaction.

Alternatively, you can contact your bank to confirm transactions are going through.

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